Manufacturing and Shipping: Every piece of Natalie McMillan Jewelry is individually crafted and handmade to order. Because of this, turnaround time on each order is about 1-3 weeks. However, if the piece is in stock, it will be shipped within 3-7 business days of the order being placed (unless otherwise noted). All orders within the United States are shipped via USPS Priority Mail insured and with a tracking number that will be emailed to the customer at the time of shipment. Euro/UK orders are shipped via USPS International Priority Mail Express. If your country is not listed, please email firstname.lastname@example.org. While we have never encountered an issue with the post, we are not responsible for any mishandling of your package once it leaves our studio.
Returns: Because Natalie McMillan Jewelry is a small business that is handcrafted in nature, all sales are final and returns/refunds/exchanges cannot be accepted. Take note of the size/scale of the piece before purchasing. If purchasing a ring, please confirm your ring size prior to ordering, keeping in mind that wider bands will fit slightly tighter than thinner ones. If you have a question about a particular piece, feel free to email email@example.com and you will hear back very shortly! While never anticipated, if your Natalie McMillan piece arrives with a defect (for example, a delicate chain broke during shipment), it may be returned for repair within 10 days of being delivered to the customer.
Jewelry Care: While Natalie McMillan Jewelry is perfect for every day wear and can be worn for virtually every occasion, it is important to keep in mind that it is still fine jewelry and should be treated with care and delicacy. Jewelry (particularly jewelry with set stones) should not frequently get wet, so rings and necklaces should be removed prior to bathing or swimming. To keep your Natalie McMillan Jewelry looking clean and polished, we recommend purchasing a polishing cloth such as a Sunshine Cloth and giving your piece a polish as needed. All Natalie McMillan Jewelry necklaces are made with fine chains, so please take their delicacy into consideration before wearing.