STORE POLICIES


Every piece of Natalie McMillan Jewelry is individually crafted and handmade to order. Because of this, turnaround time on each order is about 1-3 weeks. All Natalie McMillan Jewelry necklaces are made with fine chains, so please take their delicacy into consideration before wearing.
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Because Natalie McMillan Jewelry is a small business that is handcrafted in nature, all sales are final and returns/refunds/exchanges cannot be accepted. Take note of the size/scale of the piece before purchasing. If purchasing a ring, please confirm your ring size prior to ordering, keeping in mind that wider bands will fit slightly tighter than thinner ones. If you have a question about a particular piece, feel free to email
info@nataliemcmillanjewelry.com and you will hear back very shortly! While never anticipated, if your Natalie McMillan piece arrives with a defect (for example, a delicate chain broke during shipment), it may be returned for repair within 10 days of being delivered to the customer.
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Orders are shipped via UPS Ground with the added option for signature required upon delivery for a small additional cost.